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eBay is putting Turbo Lister out of its misery in the UK this month, but it will leave it on life support in the US. An eBay moderator was forced to once again address sellers’ questions about the listing tool.
eBay had announced it was ending support for Turbo Lister in 2017, but it promised to keep the tool going until it could add its functionality to Seller Hub. In a post on the eBay boards on Monday, the moderator left open the possibility that eBay might not keep its commitment. “When I was on the Turbo Lister customer support team a few years ago, the plan was to integrate the tools features into Seller Hub. However, I don’t know what the current plans are in that regard. We should have more to announce when the full retirement of Turbo Lister draws nearer.”
eBay sellers continue to raise questions about Turbo Lister, and eBay must continually advise sellers not to download the tool from links found on Google search results.
The moderator did have advice for existing users who needed to reinstall the tool if necessary, such as needing to install it on a new computer. Here’s a synopsis of his instructions:
“Current Turbo Lister users can contact Turbo Lister customer support if they need to reinstall the tool. You can reach them by contacting customer support and asking to be transferred to the Advanced Apps team. That team can provide a current download for those members.”
He also confirmed that, as we had reported in mid-January, Turbo Lister will be fully retired on most of the EU eBay sites in February. “It will not be fully retired on the eBay.com (US) site just yet. You will be able to continue using Turbo Lister on the eBay.com site until a full retirement is announced,” he said.
As we previously reported, eBay surveyed sellers in the fall asking them if they would be willing to pay between $4.99 – $9.99/month for the ability to continue using Turbo Lister.
Note that sellers can opt to use tool called SixBit, available from the same third-party developer that developed Turbo Lister. While it’s not free, it also supports other marketplaces in addition to eBay – and unlike Turbo Lister, SixBit is fully supported and updated.
eBay is working with a third-party software provider to offer sellers an alternative to Turbo Lister, which eBay will stop supporting in July.
SixBit Software founder John Slocum confirmed that he has been working with eBay to provide a preferred solution for Turbo Lister, which is a desktop tool that allows sellers to manage their listings offline at no extra cost.
“eBay wants to make sure the Turbo Lister users have a smooth transition, and we have been working with them for some time to get a process in place,” he said.
It’s the latest twist in an unusual history Slocum has with eBay. The entrepreneur created eBay listing software Blackthorne in 1998, and he then sold the tool to eBay and became an employee.
After eBay laid him off 10 years later, he developed SixBit, extending the tool to help sellers list not only on eBay, but on rival marketplaces as well.
With eBay ending support for Turbo Lister, Slocum’s company created a special version of SixBit Software for TurboLister users with a lower price and with a “very gracious trial period.”
The “Turbo Lister Version of SixBit” contains all of the functionality of Turbo Lister, along with some familiar icons,” Slocum said. “In the future, if their businesses grow, they can easily upgrade to more functionality.”
“eBay felt it was very important to provide a low cost solution, so we agreed to reduced pricing on the Turbo Lister Edition. It will be $14.99/mon. which is less than our previously lowest cost option, the Home and Hobby Edition at $19.99/mon.”
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Slocum said eBay also wanted to make sure that users had plenty of time to migrate and try the new solution before having to make any financial commitment, so TurboLister users will have a special offer of 6 months free.
“The plan is to introduce sellers to SixBit in groups to ensure all new users have access to speedy support from both SixBit and eBay support personnel through the migration process,” he said. “The trial period for each user will not start until they download and start using SixBit.”
Slocum said that although sellers will now have to pay a fee, “Turbo Lister users can build on a solution that will be around for a long time without the worry of it going away, plus they have the option to upgrade to higher levels of functionality to help their businesses grow in the future.”
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He also said sellers may also be surprised to find a lot of useful features they didn’t know they needed.
